Product Portfolio
Savings Products
Regular Savings
85,000 Members
Total Balance KES 250,000,000
Growth Rate 12.5%
Fixed Deposit
25,000 Members
Total Balance KES 150,000,000
Growth Rate 8.3%
Goal Savings
15,000 Members
Total Balance KES 75,000,000
Growth Rate 15.2%
Loan Products
Agricultural Loans
45,000 Members
Total Disbursed KES 180,000,000
Outstanding KES 120,000,000
Performance 92.5%
Farm Equipment Loans
15,000 Members
Total Disbursed KES 75,000,000
Outstanding KES 45,000,000
Performance 88.7%
Storage Facility Loans
8,000 Members
Total Disbursed KES 45,000,000
Outstanding KES 30,000,000
Performance 90.2%
Insurance Products
Crop Insurance
20,000 Members
Total Coverage KES 80,000,000
Claims Paid KES 2,500,000
Satisfaction 4.2/5.0
Livestock Insurance
15,000 Members
Total Coverage KES 60,000,000
Claims Paid KES 1,800,000
Satisfaction 4.3/5.0
Equipment Insurance
10,000 Members
Total Coverage KES 40,000,000
Claims Paid KES 1,200,000
Satisfaction 4.1/5.0
Usage Statistics
Monthly Transactions
Savings 125,000
Loans 8,500
Insurance 2,500
Digital Adoption
Mobile App 65%
Online Banking 45%
USSD 85%
Customer Satisfaction
Overall 4.3/5.0
Savings 4.4/5.0
Loans 4.2/5.0
Service Delivery
Delivery Channels
Branch Network
45,000 Txn
Locations/Users 25
Satisfaction 4.2/5.0
Mobile Banking
85,000 Txn
Locations/Users 75,000
Satisfaction 4.4/5.0
Agent Network
35,000 Txn
Locations/Users 150
Satisfaction 4.1/5.0
Service Quality
Response Time 15min
Resolution Rate 95%
Error Rate 0.5%
System Uptime 99.9%
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